Welcome to HELPD v1.2 !

	HELPD is a pc-based program that allows you to centralize your
critical help desk functions such as PC problem logging, user questions and
answers, quick access to phone numbers of technical support staff and much
more, all in a user-friendly environment.

	Version 1.2 allows the user to print out to a on-line printer, the
PROBLEM.LOG file(option #7 of main menu) and also allows the user to append
to the site's phone/contact list(PHONE.LST). There is now a new field called
"TRACKING NUMBER", which you can use to maintain tracking records for each
problem call, by giving each problem/user call a tracking number. This number
can be tailored to your site's specific numbering system.

This program (README.EXE) will create two data files that HELPD.EXE uses,
called PHONE.LST and PROBLEM.LOG. These are the phone/contact list
and the problem log(both user and pc combined) respectively.

PLEASE BE SURE TO KEEP PROBLEM.LOG, PHONE.LST and HELPD.EXE ALL IN THE
SAME DIRECTORY OR ON THE SAME DISK. DO NOT WRITE PROTECT THE DISK, IF THE
THREE FILES ARE BEGIN KEPT ON FLOPPY DISK !

Finally, one of the options that HELPD has, is to stay memory resident
so that you can run DOS commands or other programs. When using this option,
please be careful to return to the directory(or subdirectory) that the
three files(HELPD.EXE, PHONE.LST and PROBLEM.LOG) reside. If HELPD does
not find these files upon returning from DOS, then HELPD will terminate.

HELPD.EXE, README.EXE are copyright(C) protected programs. All rights
reserved. Dalal Publishing Co. makes no warranty, expressed or implied
with the use of this software. Dalal Publishing Co. is not liable for any
damages or loss due to the use of these software programs.

Please feel free to distribute copies of the following files, as long as
the files are not altered or removed from distribution :

	README.EXE
	README.TXT
	HELPD.EXE

For any questions or comments, please call Dalal Publishing Co. at
(408) 225 - 6157, between 9:00am and 5:00pm, Pacific Time.

Thank you for using HELPD and for supporting our product.

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	DAN DALAL
	DALAL PUBLISHING CO.
	374 DON BASILLO WAY
	SAN JOSE, CA 95123-3105

ALL NAMES and TRADEMARKS used in HELPD are of their respective owners.


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IMPORTANT !!!

Please be sure to run this (README.EXE) file only once, as it will create
a new PROBLEM.LOG and PHONE.LST files each time it is run and will write
over/delete any current PHONE.LST and PROBLEM.LOG file(s)...

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